Next time I will get the hardware by myself. BUT WHY? The laptop is already dismantled and the battery was out. They gave me the excuse that they also charge labor on the installation of a new battery. A new battery comes with 1000 cycles, so this old one has 89.5% of life and I bought it for $20 over the price of a new one. The worse thing is that when I turned on the laptop, I confirmed it is used because it had 895 cycles. They didn't even cleaned the battery to at least disguise it was old. It has stains like it got wet or was in a very humid place, and has a lot of old dust. I removed the battery to inspect it and it is OLD. I opened the laptop to install the SSD and HDD and the first thing I saw was that one of the battery's screw holes WAS BROKEN! But why? I thought it was new. But what a surprise I got when I received the laptop back! I thought I would give them the opportunity to sell a battery so they could make a couple of bucks easily. I KNOW the battery price goes from $35 to $80. They offered to replace the battery for $60. I understand it wasn't in the best shape, but still worked fine. On the other hand, the battery of my Macbook Pro was 6 years old and had 580 cycles left. Also, their shipping is reliable with insurance and required signature. I am satisfied with their repair and their communication. They did communicate all the way with pictures of how they received my laptop and everything. I am a tech but I don't have the tools for this type of repair so I bought their repair service and sent my Macbook Pro to the specified address.
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